Shipping & Returns
We aim to keep shipping and returns clear, simple, and fair.
Shipping
Processing time
All items are made to order. Please allow 2–7 business days for production before dispatch. Orders are not shipped on weekends or holidays.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
Delivery
Delivery times vary depending on your location, but most UK orders arrive within 3–7 business days after dispatch. International delivery times may vary.
Shipping costs
Shipping costs are calculated at checkout based on your delivery location. UK postage £4.95 flat rate.
Free shipping is available on orders over £70.
International orders
We ship internationally to selected locations. International orders may be subject to customs fees, import duties, or taxes depending on your country. These charges are the responsibility of the customer.
Returns
We want you to feel confident ordering from us.
If something isn’t right, returns are accepted within 30 days of delivery.
Return conditions
Items must be unworn, unwashed, and in original condition
Personalised or final sale items are not eligible for return
How to return an item
To request a return, please contact us at contact@whatsthatfour.com with your order number. We’ll guide you through the next steps.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or faulty.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us within 7 days of delivery at contact@whatsthatfour.com, including photos of the issue, and we’ll resolve it as quickly as possible.
Contact
If you have any questions about shipping or returns, you can reach us at:
contact@whatsthatfour.com